Hosted VoIP

Hosted IP Telephony System - Communicator

Designed for the multi site business or larger single site business, the Communicator phone system offers businesses all the benefits of a large PBX system without the upfront investment, or the need to house and maintain hardware, on site.

Communicator is a hosted IP telephony system that uses IP connectivity such as broadband to provide powerful features to reduce your total costs and improve the productivity and image of your business. It is based on Mitel technology, one of the world's leading IP telephony manufacturers’.

Why use a Hosted IP Telephone System:

• FREE site to site calls whether home workers, distributed offices or international satellite offices
• It improves your customer service and professional image, giving your staff access to voicemail, auto attendant and hunt groups – your customer's calls will never be lost
• The user's personal settings and features are available from ANY phone in the company, including those working from home. Because all the settings are web based, everyone will actually use the features!
• Saves manpower and costs in managing telephony – because its flexible and everyone can use the features your business will be more productive
• It's completely scaleable for new employees or shrinking businesses – only pay for what you need and it’s never in need of a hardware upgrade
• No major capital outlay on hardware or maintenance costs. You can fund it out of monthly overheads and improve your cash flow
• No need to change your phone numbers – simply port them across to the Admiral service
• Significant cost savings over traditional telephony systems

How does it work?

The complete service is specified and installed by Admiral Gamma’s partner. This includes the IP phones, IP connectivity and any number changes or porting of existing numbers to the new system. All the “brains” of the service is hosted in the Gamma network freeing up space for you with no additional costs of maintenance, secure locations, or accidental damage to your phone system.

The service works over IP connectivity (typically broadband) which is dedicated to the voice service for quality purposes. The service does not touch the public internet – it is a business grade service designed for flexible, high quality communications.

Hosted VoIP with Admiral

We will map out how a hosted solution which can provide benefits in the above-mentioned areas. This might include using calling groups, or explaining that the forwarding options can increase staff availability and improve response times to customer queries. Simple options

such as having music or an audio track for customers to listen to if they do get placed on-hold, gives the impression that calls are being handled more professionally.

If you are interested in Hosted VoIP with Admiral we will make sure we understand what features are a ‘must have’ for you. You might feel that call transfers and call forwarding are vital to your business, whilst you might only care about voicemail.

Who is it aimed at?

COMMUNICATOR can be aimed at a variety of target audiences; by size it is ideal for companies with 3-50 employees in a Head office, or for customers with multiple sites that work together. Communicator is capable of running a 200+ employee system.

It also becomes highly regarded in vertical markets where image to end-user is important, i.e. travel companies, sales organisations or departmental groupings such as public service or support companies.

Advantages of Hosted VoIP

Hosted VoIP offers you number flexibility – you can have different dialling codes for a single office regardless of its location. You will also retain your number even if the business relocates. Another advantage of Hosted VoIP is the disaster recovery solution, as the UK’s weather becomes increasingly unpredictable. Hosted VoIP provides a service to enable businesses in flood-risk areas to maintain their customer services even if the worst happens and the premises are put out of action. By deploying Hosted VoIP your business will have all the advantages without the large initial investment needed to purchase own network equipment.

With Hosted VoIP, it is possible to improve efficiency, productivity, image and customer responsiveness.